- What is On-Site? On-Site is a nationwide IT Solutions company dedicated to simplifying technology used by homes and businesses. We are computer and electronics experts working hard everyday to offer economical solutions to common technology needs.
- Why does On-Site exist? Quit frankly, On-Site stays on top of the latest technology, software, and hardware advancements so you don't have to. There is a growing need for skilled service by trained and certified technology experts. On-Site provides these experts to ensure you are never without help if you need it.
- What services are provided by On-Site? On-Site provides on location and remote support services including: computer support and repairs, home technologies solutions, wired and wireless networking installation and support, virus removal and software solutions, help desk and staffing support, ATM repair, web design, hosting, and SEO services... The list goes on. The better question is, what don't we do?
- Can On-Site help me with all brands of computers and electronics? Yes, no matter what brand or where you purchased your equipment, our technicians can diagnose, install, optimize, and repair your technology products. In many cases we can also handle warranty work on your equipment as well.
- What about MP3 players, Harmony Remotes, Etc... can On-Site's technicians help me with these? Yes. We have technicians specifically trained and certified in consumer electronics. We can set-up your equipment and teach you how to use it. We set-up and install Televisions, MP3 players, Universal Remotes, Surround Sound Systems, and more.
- Does On-Site service my area? On-Site covers 92% of the entire continental USA including every major metropolitan area. There is a very good chance we service your area. You may call 1-888-725-4509 to find out for sure.
- How do I use On-Site? That's easy... Just call us at 1-888-725-4509 and choose either remote support or on-site support. We'll do the rest.
- What are the benefits of on-site service? Being serviced at your location is the ultimate convenience. It is the quickest way to get your project completed or equipment repaired. You have no risk of transportation damage and nothing to disassemble.
- But what if I need help late at night or on a weekend? For our business customers, On-Site has technicians in the field 24/7/365. We are the only nationwide provider with this capability. For our residential customers, we offer weekend service and our help desk is available for remote support 24/7/365.
- How does On-Site stand behind its work? On-Site guarantees all work performed in your home or office. We guarantee all hardware and installation services for 90 days from date of service. We guarantee all anti-virus and anti-malware services for 72 hours from date of service. All custom built computers come with a 1 year parts and labor warranty that is extend-able if you so choose. Further more, we guarantee the technician dispatched to your location will be knowledgeable, courteous, and helpful. If for any reason we fail to provide service as outlined by you, our client, we will return to meet your expectations at no additional charge.
- Is there anything I need to do before I have a On-Site technician visit my home or office?
We will need direct access to the computer or equipment we will be working on. If there are passwords, keys, access codes, etc, these will need to be made available at the time of service. If the service we are providing requires the assistance of business personnel, the appointment should be scheduled so the business representatives will be present. Also, we expect that the working environment will be safe for our technician. Finally, for residential service, there must be an adult present at the time of service.
- What methods of payment may I use? On-Site accepts most major credit cards, cash, checks, and money orders.
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